Eschbach is distinguished by its unique combination of handcrafted products, high-quality materials, and innovative product development. Our exclusive ESCHBACH LITE planters are up to 70% lighter than traditional materials like concrete, stone, or ceramic, yet extremely robust and available in unusually large sizes. The products are developed in our certified factory in southern Vietnam with perfectly finished surfaces and in collaboration with international designers. This guarantees not only an elegant appearance but also exceptional quality, which we underscore with a warranty of up to 10 years against frost and UV radiation.

Eschbach has been in business for over 40 years and has established itself as a pioneer in the development of design-oriented garden products. More than 20 years ago, we set standards with the innovation of fiberglass-reinforced polyresin (FRP) planters. Today, we are known worldwide for our high-quality, ultra-lightweight planters with excellent design.

Our planters are sold almost exclusively through our own online shop in Germany. This direct sales approach allows us to offer you the best possible quality and excellent customer service. We cordially invite you to conveniently explore our entire product range online and order directly from us.

We sell our planters almost exclusively through our online shop in Germany and therefore unfortunately cannot recommend any retailers in your area or in other regions. To make your online selection as realistic as possible, we have made every effort to depict our planters, surfaces, and colors as accurately as possible on our website. We hope this helps you with your decision.

If you wish to order a shipping item or multiple containers, we recommend initially selecting only one container in the smallest size. This will give you ample opportunity to examine the container and decide whether the color meets your expectations. If it is not suitable, you, as a private customer, can return the container to us within the 14-day cancellation period. Please note that the return shipping costs are the responsibility of the buyer.

At Eschbach, you benefit from over 40 years of experience in developing and distributing high-quality, design-oriented garden products. We pioneered the development of ultra-lightweight, fiberglass-reinforced planters, which are now renowned for their quality, durability, and excellent design. Each of our products is handcrafted, offers unique design possibilities, and is truly one of a kind. Our ESCHBACH LITE collection combines ultra-lightweight handling with robustness, allowing for exceptionally large formats that are still easy to move. Collaborations with international designers result in exclusive collections that enhance any setting. Furthermore, we offer up to a 10-year guarantee on our products, backed by our rigorous quality control and the outstanding frost resistance of our materials. At Eschbach, quality and design come together to beautify your home or garden.

Our handcrafted planters impress with their uniqueness and high quality, produced in our multi-year certified workshop in southern Vietnam. Each piece is one of a kind, crafted with the utmost care and attention to detail. The use of premium materials combined with advanced techniques gives our products exceptional lightness and robustness. In collaboration with renowned designers, we create exclusive collections that unite functionality and aesthetics, enriching any space.

Eschbach planters are made from a fiberglass-reinforced resin composite, also known as polyresin or GRP (glass fiber reinforced plastic). This material combines the robustness and durability of fiberglass with the versatility of plastic, making our planters particularly lightweight and resilient.

We currently do not offer color samples for shipping. We strive to present all our products, including colors, shapes, and finishes, as realistically as possible on our website to help you make an informed decision. However, if you are still unsure, we recommend ordering the smallest available model first. This allows you to assess the color and quality in the comfort of your own home, with the option of returning only that one item if you are not satisfied. Please note that the buyer is responsible for return shipping costs. For further questions or personal advice, please feel free to contact us by phone.

Our planters are primarily designed for outdoor use, as they are particularly weather-resistant and durable. However, with a few adjustments, they can also be used indoors without any problems. For more information on indoor use, please see section 2.6.

Our planters are all designed for outdoor use and are characterized by their weather resistance. However, please bear in mind that waterlogging, as well as any cracks or damage to the planter, can lead to frost damage.

For optimal placement, it's important to position the planter so that rainwater, watering water, or meltwater can easily drain away from the sides under the bottom, on a hard and level surface. Keep in mind that the planter will be significantly heavier when filled with soil and plants. Therefore, it's advisable to choose the location in advance and place the planter there immediately.

It is not strictly necessary to use an inner container for our planters. However, we recommend using one when using them indoors to prevent potential water leakage. For further information on indoor use, please refer to section 2.6.

For indoor use of our planters, we recommend using a flexible, transparent plastic liner. These liners reliably protect your floors from water damage and can be easily cut to size – for both round and square planters.

Suitable inserts can be found directly here in our online shop. Alternatively, comparable models are also available in brick-and-mortar stores or via other online shops.

Choosing the right size planter is influenced by several factors, including the available space, the type of plants you intend to use, and your personal preferences. A crucial point is ensuring sufficient room for the plants' roots to grow. The specific conditions of your location and the logistics of transporting the planter to its final position are also important considerations.

The size of your planter should be chosen based on the expected root size of the plant you intend to plant. It's important that there is enough space around the root ball, or root zone, between the plant and the sides of the container so that the roots can spread freely. For smaller plants, a container that is a few centimeters larger than the root ball is usually sufficient. Larger plants will need a correspondingly larger volume to provide enough room for root growth. For personalized advice on the ideal container size for your plant, we recommend consulting a trusted gardener.

No, not all of our planters come with a removable shelf. A removable shelf is only available in the taller models, such as the High Box and High Cube. This option offers the flexibility to plant the entire planter by removing the shelf, or to use a planting depth of approximately 25 cm when the shelf is in place. This special feature allows for versatile use of our planters to meet your individual needs and design preferences.

If you are unsure whether a particular model has a shelf, our customer service team will be happy to assist you by phone or email.

We offer a 10-year guarantee on the frost resistance of our planters, provided they are used correctly and proper drainage is ensured. For further information, please visit our guarantee terms and conditions page .

Our planters are equipped with drainage holes and an integrated rim, the height of which varies between 1 and 2 cm depending on the planter size and adjusts proportionally to the size of the planter. This allows excess water to drain away efficiently, prevents waterlogging, and ensures optimal watering of your plants. To ensure you enjoy your Eschbach planters for a long time, we recommend that you follow our planting and care instructions .

Yes, all our containers have a drainage hole. They are also equipped with integrated feet that are 1 to 2 cm high, depending on the container size, and increase proportionally with the size of the container. These integrated feet prevent water from pooling under the bottom of the container and ensure proper drainage.

To ensure you enjoy your Eschbach planters for a long time, we recommend that you follow our planting and care instructions .

For your plants to thrive, the correct setup in the planting container is crucial. Detailed instructions for ideal filling – including a drainage layer – can be found in our planting and care guide .

Repainting your planters will void the warranty, as this can cause chemical reactions or damage to the material or surface. Should you nevertheless decide to repaint the planters at your own risk, it is necessary to completely remove the original paint. Use a water-based exterior paint for the new coat. Please note that we cannot accept liability for the consequences of repainting. There is a risk that the new paint will not adhere permanently or may peel. Any damage caused by repainting is the customer's responsibility.

For small scratches or worn edges, we recommend using a fine pen or marker. Careful dabbing with two similar colors will allow you to inconspicuously correct such imperfections. Repairing larger areas is more challenging. In these cases, water-based exterior paints can be used. However, it is crucial that the original paint layer is completely removed beforehand to prevent chemical reactions and flaking of the new paint. Any damage caused by the repair process is the responsibility of the customer.

We specialize in a carefully curated selection of planters and currently do not offer custom-made products to individual dimensions. Our collection has been meticulously designed to cater to a wide range of styles and needs, so we hope you will find a product that meets your requirements. For specific inquiries or advice regarding our existing range, please feel free to contact our customer service team.

No, we don't have a minimum order value. In addition, we offer free delivery within Germany, regardless of the order value.

We do not offer telephone ordering. However, you can call us and we will be happy to advise you over the phone on selecting the right products and answer any questions you may have about your order. For the actual ordering process, we invite you to use our user-friendly online shop. There you will find our entire product range and can complete your order quickly and securely.

The Eschbach online shop is available 24 hours a day, 7 days a week. Extensive filter options allow you to search specifically for the perfect planters for your needs. In addition, our shop features the latest new arrivals as well as valuable supplementary information about our products and our company. A particular highlight is the additional images and care and planting instructions, which will help you get the most out of your purchased planters.

To create a customer account with Eschbach, simply register on our website with your email address and a password. After successful registration, you will receive access to your personal customer account where you can enter your information. If you are already an Eschbach customer, your email address will be used to verify your existing customer data.

At Eschbach, you can only place your order through our online shop.

The ordering process is straightforward: Select the desired items, add them to your shopping cart, and then follow the steps to checkout. For faster processing, you can log in to your Eschbach account with your email address. If you don't yet have an account, you can create a new customer account or continue as a guest.

For larger orders or if you require individual consultation, please feel free to contact us by phone at +49 (0)2224 97670711 or by email at service@eschbach-design.com . Our customer service is available Monday to Friday from 8:00 a.m. to 5:00 p.m.

Please note that placing orders directly with us on-site, at trade fairs, or via email is currently not possible. We look forward to receiving your order through our online shop.

If certain sizes cannot be added to the shopping cart in the online shop or are crossed out, this means that these sizes are currently sold out. We always strive to restock our range as quickly as possible.

If you are interested in a sold-out product, please do not hesitate to contact us. You can reach us by phone, email, or via our contact form. We will gladly check for you whether and when the desired product will be available again.

Should you be looking for a specific Eschbach product and cannot find it in our online shop, our customer service team will be happy to assist you. Please contact us by phone at +49 (0)2224 97670711 or by email at service@eschbach-design.com .

At Eschbach, we offer you various payment options. You can pay via PayPal, credit card, prepayment, invoice, instant bank transfer (via Klarna), and Apple Pay.

When paying by credit card, your credit card account will be charged upon conclusion of the contract.

Please note that if paying in advance or by invoice via Klarna, the invoice amount must be settled within 14 days.

Yes, you have the option to conveniently pay for your order in the online shop by invoice (via Klarna) or by prepayment.

Please note: We do not send a separate invoice; instead, you will receive an order confirmation via email immediately after placing your order. This email will contain all the necessary payment information for you to transfer the amount in advance.

Once we have received your payment, your order will be packed and shipped on the next working day.

You will receive the invoice for your order by email to the email address you provided as soon as your order has left our warehouse.

Our pricing is transparent and fair, with the goal of always offering you the best possible price. To achieve this, we eliminate intermediaries and sell our products directly. However, for orders with a total value exceeding €3,000 net, we are happy to provide you with a customized quote. Please do not hesitate to contact us in such cases.

We place great importance on keeping our high-quality products accessible to all customers. Despite the challenge of steadily rising shipping costs, we are unfortunately unable to offer any special discounts or reductions on these. To alleviate the additional burden for our customers, we will cover a portion of the increased shipping costs.

Our plant pots are delivered either by DHL or, for larger sizes, by the freight forwarding company Cargoboard.

For deliveries via DHL, you will receive a tracking number from us as soon as your package has left our warehouse.

If your goods are shipped via Cargoboard, you will receive a tracking link. Cargoboard will also contact you 1 to 2 business days before delivery to let you know the expected arrival time. You can also reschedule the delivery date at this time if necessary.

To ensure the safety and integrity of your order, we ship each planter individually. This allows us to minimize the risk of damage during transport. However, delivery times may vary between individual planters. This is due to the logistics processes of our shipping partner, DHL, and is beyond our control. Occasionally, a delivery vehicle may be full, requiring shipments to be split. If you have any questions about the status of your delivery, you can use DHL's tracking service or contact our customer service directly.

We currently do not offer the option of self-collection of your order. Our focus is on providing you with a convenient and efficient shipping service directly to your preferred address.

Delivery within Germany typically takes 2-3 days. For international deliveries, please allow 3-5 days, starting from the date of order placement. For advance payments, the delivery period begins upon receipt of your payment. Please note that deliveries are not made on Sundays or public holidays.

If you have ordered items with different delivery times, we will ship them together in one package unless otherwise agreed. In such a case, the delivery time will be based on the item with the longest stated delivery time.

The delivery time of your order varies and depends on the transit times of our shipping partner, be it the parcel service DHL for smaller items or the freight forwarder Cargoboard for larger deliveries.

Regardless of whether your order is shipped via parcel service or freight carrier, we offer you the option of tracking your shipment's status at any time. You will receive either a tracking number for DHL deliveries or a tracking link for freight carrier deliveries, allowing you to view the current delivery status online. This way, you always have an overview of the expected delivery date of your order.

Of course, you have the option of having your order delivered to an address different from your billing address. You can select this option directly during the ordering process by specifying an alternative delivery address.

If you need to change your delivery address for important reasons after placing your order, our customer service team is available to assist you. Please contact us immediately in such cases at +49 (0) 2224 97670711 so that we can make the necessary adjustments for you.

If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time in your order.

We deliver your orders within Germany and to all EU countries. Currently, we do not offer worldwide delivery. We are continuously working to expand our delivery options and hope to be able to deliver to customers outside the EU in the future. For specific inquiries regarding deliveries within our current delivery area, please feel free to contact us.

We offer the following terms and conditions for deliveries, including statutory VAT:

- Within Germany: We are pleased to offer our customers free shipping.

- Abroad:

• For deliveries to Austria, France, the Netherlands, Belgium, Luxembourg, Poland and the Czech Republic, we charge a flat shipping fee of EUR 19.95.
• For deliveries to Spain, Slovakia, Slovenia and Hungary, we charge a flat rate of EUR 29.95.
• For deliveries to other countries, the flat shipping rate is €59.95 for parcel service deliveries. For deliveries by freight carrier, the customer is responsible for all shipping costs. For more detailed information on freight shipping costs to your country, please contact us directly.

We strive to keep shipping costs as low and transparent as possible to offer you an optimal shopping experience.

In rare cases, a plant pot or its packaging may be damaged during transport. To assess the damage and report it to the shipping provider, we need the following photos from you:

1. Complete view of the shipping cartons (the cartons must be fully visible).

2. Close-up of the damaged areas on the shipping cartons.

3. Legible close-up of the shipping label on the boxes.

4. A complete photo of the affected plant containers. If several containers are affected, we need a group photo showing all damaged plant containers and the damaged areas (the containers must be fully visible).

5. Close-up of the damaged areas on the affected planters. Please place a 1-euro coin next to the damaged area so we can better assess the size.

We also need the item numbers and the number of damaged containers.

Please note that damage reports must reach us within 24 hours of delivery by the shipping provider, otherwise we will lose our right to a refund from the shipping provider.

It is important that you keep the original shipping box along with the damaged containers, as the shipping company will collect both from you in case of transport damage. Our customer service team is happy to assist you with any further questions.

For deliveries by freight carrier, we use pallets or cardboard boxes to ensure the safe transport of your order.

Once your shipment has been registered with the shipping company, you will receive a separate email from us with the tracking link and important information regarding delivery and unloading. Please note:

1. Delivery notification: The shipping company will contact you by phone or SMS before delivery. Please provide us with a mobile phone number where you can be reached.

2. Unloading: Delivery is made "curbside" using a liftgate. Please ensure at least two people are available for unloading. The driver is not obligated to take the pallet with him.

3. Goods inspection: Immediately upon delivery, in the presence of the driver, check the goods for transport damage. Be sure to note any damage in writing on the shipping document.

4. Damage report: Please report any transport damage to us within 24 hours and send us photos of the packaged and unpacked goods including the shipping label.

5. Returns: In the event of a return, the goods must be returned as received – including the pallet.

Together, we can ensure that your delivery arrives safely – and that any problems can be resolved quickly.

For parcel deliveries (DHL):
If you are not present at the time of delivery, DHL will attempt to leave the package with a neighbor. If this is not possible, you will receive a notification to pick it up at the nearest post office. Packages that are not picked up will be automatically returned to us after 7 business days.

We recommend not granting a general delivery release authorization, as this may complicate the resolution process with DHL in the event of damage.

For deliveries by freight forwarder:
For larger orders, delivery is handled by a freight carrier. As soon as your shipment has been registered with the carrier, you will receive an email from us with all the important information – including shipment tracking and unloading instructions.

The shipping company will contact you by phone or text message in advance to arrange a delivery date. Please ensure that someone is available to receive the goods on the agreed date.

If acceptance is not possible or the appointment needs to change at short notice, please inform the shipping company as soon as possible. Please note: A second delivery attempt or a significant postponement may incur additional costs.

Regardless of whether it is a parcel delivery by DHL or a freight forwarding delivery by Cargoboard, we offer you the possibility to track your shipment at any time.

Should you find that the status of your delivery has not changed for several days, please do not hesitate to contact our customer service for assistance. You can reach us by phone at +49 (0)2224 97670711 or by email .

We do not offer direct deliveries to Switzerland due to the associated customs clearance. However, delivery is generally possible if you organize the shipping and customs clearance yourself.

Please note that in this case, no refund of German VAT is possible, as we do not accept export certificates and do not issue export documents.

Alternatively, you can specify a German delivery address – e.g., that of friends, relatives, or a parcel service near the border. Delivery will then be made to this address.

Yes – as a private customer (consumer within the meaning of § 13 of the German Civil Code), you have the right to cancel your order within 14 days of receiving the goods without giving any reason. In this case, we will refund the purchase price after receiving and inspecting the returned goods, using the same payment method you used for the order.

Please note that return shipping costs are to be borne by the buyer. Further information regarding the right of withdrawal and returns can be found under point 6.4.

The cost of return shipping varies depending on the chosen parcel service or shipping company.

If you wish to use DHL for the return shipment, you can purchase postage online. Any DHL driver can then accept the package and print the necessary label using the QR code. Please find the link to DHL online postage here . Of course, you are also free to choose a different shipping provider.

IMPORTANT: If your return needs to be shipped via freight carrier, please arrange for a carrier of your choice independently. Our freight carrier cannot handle returns from private customers. In this case, please ensure that the goods are securely packaged on a pallet, just as they were upon delivery. Returns without a pallet cannot be accepted, as they are not safe for transport.

Transport damage:
Please report any damage within 24 hours of delivery to our customer service department at service@eschbach-design.com , including photos of the damaged goods, packaging, and shipping label. This is the only way we can submit the claim to the shipping provider within the required timeframe.

Cancellation:
As a private customer, you have 14 days from delivery to exercise your right of withdrawal. The return must be in its original condition and packaging. The buyer bears the return shipping costs.

Important for shipments via freight carrier: Returns must be made on a pallet.

You can cancel your order within 14 days. Please let us know in advance by email which items you wish to return.

Important information regarding returns:
- Carefully pack the items (planters or inserts) in the original packaging using the supplied protective material.
- For deliveries by freight carrier, the container must be returned on the pallet.
- Please remove all old shipping labels.
- Enclose the invoice or order confirmation. If no printer is available, clearly write your name and order number (AU-2025…) on the package.

Return address:
Eschbach c/o Weberflowers
Blumenau 1
53545 Ockenfels

Shipping & Costs:
Return shipping is at your own expense. For DHL, please use online postage .

Tip: Please keep the receipt safe.

After receiving and inspecting the goods, we will refund the purchase price to the original payment method. We strive to process your return quickly and easily.

As a private customer, you have the right to cancel your order within 14 days without giving any reason. The period begins on the day of delivery of the goods.

To exercise your right of withdrawal, please send us a brief email to service@eschbach-design.com and let us know which items you wish to return. An official form is not required.

Important:
- The right of withdrawal applies exclusively to private customers – business customers (B2B) are excluded from this.
- The buyer bears the return shipping costs.
- The goods must be returned in their original packaging and in a way that ensures safe transport.
- Please enclose the invoice or order confirmation, or clearly write your name and order number (AU-2025…) on the package.

Return address:
Eschbach c/o Weberflowers
Blumenau 1
53545 Ockenfels
Please do not send to our office address in Bad Honnef.

After the return has been received and inspected, the refund will be issued to the payment method used for the order.

Our customer service is available from Monday to Friday from 8:00 am to 5:00 pm.

You can reach us via our contact form, by phone at +49 (0)2224 97670711 or by email at service@eschbach-design.com .

Should you have accidentally received the wrong goods, please contact our customer service immediately: by phone at +49 (0)2224 97670711 or by email at service@eschbach-design.com .

For verification purposes, we require a photo of the delivered plant pot, the packaging (cardboard box), and the hanging tag inside the pot. Once we receive the photos, we will contact you immediately to discuss the next steps.

If you have received damaged goods, it is important that you contact our customer service immediately. Damage reports must reach us within 24 hours of delivery by the shipping provider, otherwise we will lose our right to a refund from the shipping provider. Please also refer to section 5.10 for further information.

If you are interested in using product images or other photos from our online shop for your own purposes, please contact us briefly by email at sales@eschbach-design.com . We will gladly review your request and get back to you promptly.